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Good product. Poor customer service.
Amazing product. Broken switch for chair seat movement so it won’t stop sliding back and forth. Attempted to get new piece but not still not arrived 3 weeks later. Maybe I can get a refund.
The chair in general is
The chair in general is only acceptable, but not the stellar star you advertise it to be. I have been waiting for more than a month for delivery of the wheels that you keep showing on your emails as a great add on. Not much good if you cannot deliver. As I have told your representative, I was replacing a chair I have had for more than 20 years. ThRead more about review stating The chair in general ise adjustable cylinder does not hold position. I am not that heavy at 175# and I have never had that problem with my other chair. I will sum this up by saying I am very disappointed in your product. I hope the replacement cylinder you are sending improves my opinion. Thanx, Fred...
I can not lower the
I can not lower the seat. Are the big wheels the add on wheels?
I ordered an xconditioned X4
I ordered an xconditioned X4 chair. The condition mentioned that it had scratches on the leather headrest. The truth was that there were tears in the leather . Being that it was only on the headreast. The seat itself is pretty comfortable. The Adjust ability is where the problems are for me . The Arms and theRead more about review stating I ordered an xconditioned X4 back of the unit both adjust by lifting them and stopping at the height you require. The issue here is if you pull them all the way up it resets . I needed the adjustments for both to be at their highest location, you need to try to count the clicks and stop or you just continue the cycle. When it does finally set where you want it, the arms and the back can be accidentally raised and reset back down . These should have had a button push required for a reset . The Arms also do not lock in position, they click between positions so it can move any time, Some people may like this but I prefer a solid arm . Only time will tell if the chair itself holds up but so far I am not very impressed.
Overall the chair is comfortable.
Overall the chair is comfortable. Just annoying when the back rest keep sliding down even after ordering and installing the screws to keep it fixed. This is not the chair for someone who is tall. I’m 6’ 5”.
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