Had this for less than a year and my husbands side started to sink down making his lower back have pain all day. He emailed back and forth(and took all the photos) and they told us it was a defective product- I have that in writing. We were told to send pictures of our mattress to be sure it’s still in good condition and the person it was transferred to told us they were voiding the warranty on our box springs and mattress because we had clearly done something to break it. We had our last mattress for 7 years and wanted to upgrade to a larger one for my husband(he’s 6’8” and the queen his feet hung off of) and our box springs and mattress were not broken or sinking when we replaced it. We aren’t in our 30s jumping on the bed breaking it-you made a ****** product. My side now sunk in ,and after getting little sleep having to sleep on a COUCH for relief it, was so unbearable we had to take it to a dumpster and buy plywood to go between our bed supports and mattress so we could sleep. I would never ever recommend this brand to anyone or buy another product from you. A company who doesn’t stand by their warranty and from other reviews I’m seeing like ours that doesn’t make a decent product.
Do not buy this product! Very poor quality. Extremely poor customer service. They used wood in the frame which had a knot. It of course broke within 10 months and they refused to stand by their product. I was shocked and disappointed. The mattress started to sag. I was told by the inspector that this product was a grade below junk. He was right!